1) What is the main goal of IAG services? a) To sell products b) To give people helpful information and support c) To teach maths d) To run businesses 2) What does confidentiality mean in IAG? a) Sharing personal details with everyone b) Ignoring what people say c) Keeping personal information private d) Writing everything down 3) What does impartiality mean? a) Giving fair and unbiased support b) Taking sides in a disagreement c) Supporting only friends d) Making decisions based on feelings 4) Respect and equality in IAG means? a) Helping only certain people b) Ignoring people's views c) Giving advice without listening d) Treating everyone the same, fairly and with dignity 5) What does transparency mean in IAG? a) Making secret plans b) Hiding how decisions are made c) Avoiding questions d) Being open and honest about processes 6) Why is accuracy important in IAG? a) To confuse the client b) To avoid responsibility c) To give correct and reliable information d) To make things sound better than they are 7) Empowerment in IAG means? a) Making decisions for the client b) Helping clients take control of their choices c) Telling clients what to do d) Ignoring their opinions 8) What are professional boundaries? a) Being friends with clients b) Keeping a clear, respectful working relationship c) Sharing personal problems d) Giving gifts to clients 9) Why is record keeping important in IAG? a) To keep track of advice given and actions taken b) To gossip about clients c) To remember birthdays d) To avoid doing work 10) What is reflective practice? a) Copying others b) Looking in a mirror c) Thinking about how to improve your work d) Avoiding feedback 11) What is signposting and referral? a) Telling clients to go away b) Sending clients to the wrong place c) Directing clients to other helpful services d) Giving them a map

Core Codes of Practice in IAG

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