Correct: speaks clearly and calmly, respects all sides, looks for solutions, keeps eye contact, open positive body language, tries to manage conflict, doesn't hold a grudge and is resilient, Incorrect: shouts, swears, mumbles, ignores, only thinks about self, always sees problems, avoids eye contact, closed body language, avoids problems or causes problems, cant move past problems and shuts down,

Passive, aggressive, assertive

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