SOFT SKILLS: Solving a guest’s complaint call, Empathy with tired or stressed guests, Time management, Active listening, Teamwork with colleagues, Multitasking, Adaptability to last-minute change, Communication skills, Patience with demanding guests, Problem-solving, HARD SKILLS: Using hotel booking software, Speaking English fluently, Writing professional emails, Handling payments and invoices, Answering the phone, Knowledge of local tourist attractions, Checking guests in and out, Using Microsoft Excel, Foreign language knowledge, Giving directions to place,

Hard Skills and Soft Skills - Receptionist in Tourism

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