1) ... you answer the phone at work? 2) ... you explain why you are calling? 3) ... you have no idea who you are talking to on the phone? 4) ... you have no time to chat with your colleague? 5) ... the person the caller wants to speak to is not in the office? 6) ... you cannot help the caller? 7) ... you didn't get the caller's name? 8) ... you want the caller's phone number? 9) ... you don't understand anything the caller is saying? 10) ... the caller speaks too fast? 11) ... the line is very bad? 12) ... you have no idea how to help the caller? 13) ... you want to end a call politely? 14) … you don’t have time on a suggested date. 15) … you suggest a date and time for a meeting?

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