Tenant wants someone from the agency to accompany our technician during the service, Occupant refuses to book, Occupants were not at Home, We do not have any contact details, Occupant requires confirmation DI is legitimate, Tenants want their respective real estate agency to confirm that we are in fact contracted to service the property or due to conduct the service., Technician refused entry by occupant, Occupant refuses to book, Occupant not available in operating hours, Occupant requires confirmation DI is legitimate, Tenant called to book but the property is marked vacant, Technician refused entry by occupant, Incorrect contact details provided, Complex Problem, Occupant not available in operating hours, Tenants prefer a weekend or afterhours appointment which are not available in OAS., Technician refused entry by occupant, Occupant not available in operating hours, FIP cannot be accessed, Occupants were not at Home, Tenant claims that the agency no longer manages the property, or it has been sold., Incorrect contact details provided, Unsure property still under agency management, Occupant not available in operating hours, Technician refused entry by occupant, An integrated property where the tenants already moved out few weeks ago and wished not to be contacted., Incorrect contact details provided, Occupant refuses to book, Unsure property still under agency management, Complex Problem, Tenant prefers PUK but the agency is 6km away from the property ., Technician refused entry by occupant, Occupant refuses to book, Occupant not available in operating hours, Complex Problem, Integrated Property: We called to book, but the tenant mentioned that they will be moving out/vacating the prop in a week, Occupant refuses to book, Occupant not available in operating hours, Incorrect contact details provided, Unsure property still under agency management, Tenant claims that property has already been serviced by a different provider, Occupant refuses to book, Incorrect contact details provided, Technician refused entry by occupant, FIP cannot be accessed, Automated: We have sent links for booking but the tenant is not making the booking., Occupant not responding to booking requests, Repeated occupant cancellations, Occupant not available in operating hours, Occupant refuses to book, Integrated Property where the tenant's email/phone needs to be updated, Unsure property still under agency management, We do not have any contact details, Incorrect contact details provided, Complex Problem, Automated: When we went to service there were no adults and only kids. We don’t service if adults are not present., Unrestrained animal at property, No adult was present at the property, Occupant not responding to booking requests, Complex Problem

Access Issues

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