Complaints e.g. There is an issue with…, I have to say that I am not at all satisfied with…, Excuse me, but there is a problem…, I’m afraid there is something wrong with…, I’m angry about…, Responses e.g. Poor you!, What a pity!, I’m so sorry to hear that!.

Papan mata

Gaya visual

Pilihan

Tukar templat

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