Accusation of a coworker, Patient is calling in regard to their lisinopril refill. I think Dr. Herrerra forgot to get to her notes again and the request has been sitting for three days. Please advice., Mention of Risk Management, the Risk, Safety, & Compliance Department or HRP Event report, Patient's spouse Mary called concerned that the patient had a delay in care. Mary reports that Jim called at 0845 on Monday 12/28 to report SOB when sitting and an increased need for oxygen from baseline, but he did not get a call back until after 5pm. At this point, he was in the ED. Mary requests to speak with the clinic manager regarding this concern. Notified Mary that the clinic manager, Sarah, would call her back today and confirmed preferred phone number of 555-267-1234. HRP report completed., Recording issues not related to patient medical care (i.e. billing), Sean called to inquire about his bill from 12.23.23. He received a TDaP vaccine in clinic but was unaware at the time of the vaccination that it is not covered by Medicare. He requests to speak with clinic management about removing this charge., Recording issues not related to patient medical care (i.e. customer service), Patient contacted the clinic via MyChart: I would like to discuss how I was treated at my visit last week. I am going to file an official complaint., Use of non-standard abbreviations, LVMTCB, Using words that convey errors or assumptions, Dianne called, requesting to speak with midwife about recent gestational diabetes lab results. Dianne received the results a week ago but has not yet heard from the clinic about next steps. Looking at the chart, it appears that we accidentally closed the note without calling her with provider instructions. Please return her call at 555-503-1234 today., Failure to include adequate detail, Mom calling for results. Results given.

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