1. What experience did Angela gain before becoming a team leader?, 1. She started as a shop assistant and moved into customer services., 2. Why does Angela consider listening the most important skill in customer services?, 2. Because she needs to understand staff and customers to solve problems., 3. What examples does Angela give of how she motivates her staff?, 3. She sets goals and celebrates achievements., 4. How does Angela deal with problems between team members?, 4. She listens and tries to solve conflicts., 5. What reasons does Angela give for wanting to leave her current job?, 5. Because there are more opportunities in the new company., 6. How does Angela plan to develop her career in the future?, 6. She wants to improve skills and do training., 7. What training opportunities does the new company offer Angela?, 7. Management, product, and on-the-job training.

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