I worked at a hotel from 2022 to 2024. I welcomed international guests, handled complaints, and arranged transportation. This experience helped me develop strong customer service skills., What did you do in your previous job at the hotel?, I have completed my cabin crew degree and obtained certifications in first aid and aviation safety. I have also learned how to handle emergencies and assist passengers., What qualifications and certifications have you obtained?, I have been studying English since 2022. Recently, I have been practicing conversations with international customers to improve my fluency and confidence., What have you been doing to improve your English?, Last year, I worked at a busy restaurant. One evening, a customer complained about the service. I listened carefully, apologized for the issue, and solved the problem calmly., How did you handle a difficult customer in your previous job?, I have worked with different teams throughout my career. I have developed communication and leadership skills, and I have learned how to collaborate with people from different backgrounds., What teamwork skills have you developed throughout your career?, I have been working as a receptionist since January 2026. I have been managing reservations, assisting guests, and training new employees., How long have you been working in your current position, and what have you been doing?

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