1. Excuse me. I'm afraid I have a complaint., What's the problem?, The shower doesn't work., We'll look into it right away., 2. Excuse me. Could you help me?, Yes. Of course., There's a problem with the internet connection., I'm sorry but there's nothing we can do at the moment., 3. Excuse me. Could I speak to the manager?, Yes. One moment., I've been here for over an hour., I'm really sorry about that.

Function. Complaining.

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