You bought a new laptop yesterday, but it won't turn on. What would you say in a complaint?, A shirt shrinks after you ignore the washing instructions. Would you make a formal complaint? Why or why not?, A new sofa arrives with a large stain. What evidence would you include with your complaint?, A restaurant serves you the wrong meal twice and then refuses to replace it. What solution would you ask for?, You ordered headphones online, but the product you received is completely different from the advertisement. How would you explain the problem professionally?, A customer-service employee was unhelpful, but you don't want to sound rude. How would you describe the employee's behavior in your letter?, A company refuses your refund even though you have the receipt. How would you explain why you think their decision is unfair?, You have complained twice and received no response. What deadline would you give the company now?, Your friend writes, “Terrible service. Completely unacceptable. Want my money back.” How would you rewrite the message so it sounds professional?, Imagine you bought an expensive product that stopped working after one day. What would your complaint include from beginning to end?

John

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