We are going to lose several key clients if prices go up." (Soften the message / hedge), "I noticed your team finished the quarterly review early. Did Mark end up sending you the updated financial figures?" (Introduce a new related subject / add information), "This marketing strategy is an outright disaster." (Soften the message / make it less definite), "I bumped into Sarah at the conference yesterday. She asked me to send you her best regards." (Introduce extra information / comment on an added detail), "The new scheduling software is causing far more problems than it solves." (Soften the message / hedge), "Our department has decided to approve the funding. Have you considered looking for an alternative venue for the workshop?" (Introduce a new subject you just thought of), "He didn't read the briefing notes before joining the negotiation." (Soften the message / make an assumption less definite), "I'm sending over the signed agreement right now. How was your meeting with the regional director this morning?" (Introduce a new subject in conversation), "The team failed because nobody took responsibility for tracking milestones." (Soften the message / reduce the bluntness of the criticism), The conference went very well. A couple of delegates asked whether your presentation slides would be available online." (Add more information that comes to mind)

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