Good reputation - A customer may receive a good service and tell their friends and family, Loyal Customers - Some customers always use the same company, and can be willing to pay more because they know they get a good service, Motivated employees - Good service means less complaints and therefore.. , New customers - If your company has a good reputation it can attract.. , Lower staff turnover (leaving) - If an employee likes their job they are less likely to leave, Customer service - Before, During, After, High quality - Both your product and your service should be of this standard, Correct Information - When talking to customers, you should always ensure you have this , Extra mile - You should always try to do this as an employee - it shows you care, Expectations - Try not to set these too high, you don't want dissatisfied customers,

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