Introducing the complaint: It's a bit awkward, but, Can I have a word?, There's something I'm not happy about, I'm afraid there's a problem with, Sorry to bother you, but, Explaining the problem: To be honest, , The problem's been going on for , They keep ... +ing, I think it's unfair that, We're getting a bit fed up with it., Proposing a solution: Do you think you could..?, Apologising: I'm sorry about that. I didn't mean to ..., I'll make sure ...,

Complaining effectively -I05

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