Asking about the problem: How can I help?, What can I do for you?, What exactly is the problem?, Can you give me more details?, Making the complaint: I'm sorry, but / I'm afraid ... , There's a problem with ..., (It) still hasn't arrived., I'm not very happy (about it). , (The machine) doesn't work., I'd like (a refund/replacement)., Sympathizing/Apologizing: I'm very sorry about that., I do apologize., I'm sorry to hear that., It's our/my fault. I'm sorry. , We're sorry for the inconvenience., I'm afraid we can't ..., Dealing with the complaint: 'll look into it / deal with it right away., I'll get back to you., Let me check., We'll send you ..., We can offer you ..., I'll wait to hear from you.,
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Key expressions for dealing with a complaint
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