Give two costs associated with maintaining quality standards., Why is it advantageous for a business to spot quality problems in the production process?, Give one advantage of TQM (Total quality management. It describes a management approach to long-term success through customer satisfaction), Why is it advantageous for a business to ensure high quality in its products?, Why is it important for a business to have good customer services?, Give two ways in which technology can help businesses develop their customer service., Why should product recalls always be avoided?, How can rapid growth influence a business' quality standards?, Who in the business has the responsibility of implementing and using TQM?, Outsourcing is: A) Hiring other businesses to do certain tasks within a business. B) Giving roles to staff lower down in the chain of command., Give an example of how to provide quality customer service., Give a drawback of using quality control staff., How do businesses control quality when using flow production? (It is defined as a continuous and uninterrupted method of production. It connects a series of workstations into an assembly line. Examples: cars, clothes, food products, or electronic goods), How do businesses control quality when using job production? (It is the production of high-quality, customised products that meet customers' specific needs. Usually, one product is completed at a time. It involves a highly-skilled individual, a group of workers, or a company working on one task at a time), Which method of production is the most effective at quality control?, How can using e-commerce be beneficial for the customer experience within a business?, Why is it important for employees involved in the sales process to know the production process of their products?, How can sales be affected by poor customer service?,

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