fully booked, no rooms available, double booking, two reservations made for the same room, complimentary upgrade, free upgrade, non-refundable, cannot get money back after cancellation, no-show, a guest who does not arrive after booking, in-room amenities, things provided in the room, peak season, busiest time of year for hotels, off-season, quieter, cheaper travel period, walk-in guest, someone without a reservation, cancellation fee, money charged for cancelling a booking, housekeeping request, asking for cleaning or towels, maintenance issue, a technical problem in the room, soundproof, blocking outside noise

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