1, Hello, City Tours. How can I help you?, 2, Yes, I’d like to book a place on the afternoon city tour, please., 3, Sure. For which day?, 4, For Saturday, please., 5, Okay. The tour starts at 2 p.m. and finishes at 5 p.m., 6, How much is it per person?, 7, It’s €35 per person. That includes the guide and tickets, but not lunch., 8, Do we have an English-speaking guide?, 9, Yes, of course. The guide speaks English., 10, Great, I’ll take two places, please., 11, Can I have your name and phone number, please?, 12, My name is [your name] and my number is [your number]., 13, Thank you. Your booking is confirmed for Saturday at 2 p.m., 14, Thank you very much. Goodbye., 15, You’re welcome. Have a nice day.

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