1) During a COO call, if account has no products or billing, we don't need to send the packet but still create Notes to Sales. a) False b) True 2) If you receive a cancel request on a Mail Channel account where client advises it's due to either COO or OOB, you will ___ to warm transfer the client to the Mail Channel. a) not attempt b) attempt 3) Requests for Vivial directories can be referred to our? a) Vivial Specialist Team b) Directory Fulfillment Center 4) Kris successfully sent the OOB packet to us and is currently being reviewed. We should educate her not to send us any payments while account is under review. a) False b) True 5) Stormi's account is on MAP billing and was asking how does payment work, we should advise that? a) payment extracts 3-5 days before the new bill generates b) payments are extracted every due date once the bill generates 6) We can only allow the POC to update the account's email address. a) True b) False 7) Kendall is calling to ask for the type of advertising we bill on the account however she is not listed in the related contacts as POC, so we __ disclose the information. a) should b) should not 8) It usually takes ____ for us to receive and post the payment sent through check. a) 2 to 3 weeks b) 7 to 10 days

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