1) The percentage of employees who leave a business over a period of time is known as: a) Labour turnover b) Labour productivity c) Staff recruitment d) People management 2) Which of these would not usually be found in a job description? a) Skills and experience needed b) Employment conditions c) Title d) Roles and duties  3) Which of these methods would be best at identifying the personality of a candidate? a) Telephone interview b) Psychometric test c) Lunch at the pub d) Face to face interview 4) What is induction training? a) On-the-job training for managers b) Training for new directors c) Off-the-job training for part-timers d) Training for all new employees 5) A business which has trouble retaining its staff is said to have: a) Low morale b) High staff loyalty c) Low staff retention d) High absenteeism  6) A key advantage of internal recruitment is: a) The right candidate is bound to be selected b) Existing insights into employees skills and ability c) New skills brought to the business d) Jobs can be filled within 3 months 7) Which of the following is a common disadvantage of external recruitment? a) Costly b) Unlikely to find the best candidate c) Resentment amongst applicants d) Leaves another vacancy to fill 8) Which of these is NOT a measure of workforce performance? a) Labour productivity b) Gross profit margin c) Labour turnover d) Absenteeism 9) Which of these may have an external influence on human resource planning? a) Corporate objectives b) Demographic factors affecting supply of labour c) Marketing objectives d) Availability of raw materials 10) A good starting point for human resource planning is analysis of the... a) Strength of competitors b) Industry staff turnover c) Business' current workforce d) Level of staff motivation 11) An advantage of redeployment by an employer as an alternative to redundancy is: a) The training budget can be increased b) Higher staff turnover can be achieved c) Labour productivity is improved d) Business retains key skills and experience 12) Which of these factors is increasingly influencing human resource planning? a) Decrease in part-time working b) Reduced demand for flexible working c) Population getting younger d) Adoption of mobile technology 13) Which of the following is NOT a type of on-the-job training? a) Mentoring b) Learning from other workers c) Online learning courses d) Job rotation 14) Which of these is NOT a common benefit of training employees? a) Motivation of staff b) Having a multi-skilled workforce c) Improves quality of customer service d) The cost of time and resources 15) The purpose of induction training is: a) To support existing employees b) To help new employees settle into their new job quickly c) To encourage staff to be flexible d) To lower labour turnover of existing staff

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