A sales agent personally thinks Protect Plus is “too expensive.” What is the most likely result?, Customers become more interested, The agent sounds less confident while explaining, The product loses all value automatically, Customers stop trusting Power Mac Center, Which statement BEST represents the proper positioning of Protect Plus?, “This protects your investment from unexpected expenses.”, “This is required before checkout.”, This is another payment you need to add., “Most customers decline this.”, Which mindset is MOST harmful in selling Protect Plus?, Different customers need different approaches.”, I should ask questions before offering, Customers probably won’t buy anyway.”, I should explain the benefits clearly.”, Why is it dangerous when an agent believes rich customers do not need Protect Plus?, Wealthy customers dislike protection plans, Rich customers never damage devices, It creates judgment-based selling and missed opportunities, Expensive devices already include complete protection, Which statement BEST explains the true purpose of Protect Plus?, This is mainly for careless users.”, Protect Plus is not for your best days, it’s for your worst days., This guarantees devices will never break.”, This should only be offered to first-time buyers.”, Which action shows GOOD customer profiling, Offering the exact same script to everyone, Asking how and where the device will be used, Offering only to customers paying in cash, Avoiding questions to shorten the transaction, A customer is paying through credit card installment. Why can Protect Plus still be highly relevant?, Customers with installments usually damage devices more, The customer may still be paying monthly even if something happens to the device, Banks automatically cover gadget damage, Why is it WRONG to assume repeat customers no longer need Protect Plus?, Repeat customers already know the product, Protection is still valuable even if previous claims were never used, Repeat customers automatically decline, Repeat customers only care about discounts, Which statement BEST explains the value of protection to repeat customers?, Hindi niyo naman po nagamit last time.”, Optional lang naman po ito, Parang car insurance po, mas okay na meron kahit hindi gamitin., Which behavior demonstrates POOR customer profiling?, Asking about travel or work usage, Asking if the device is for personal or business use, Assuming customers will decline based on appearance, What is the biggest problem when an agent talks continuously for 3 minutes without customer interaction?, The customer receives too much information at once, The customer avoids asking questions, The customer becomes automatically convinced, Which approach creates BETTER customer engagement?, Pure memorized script delivery, Asking questions and involving the customer during discussion, Mentioning price immediately, Discussing only technical terms, Why is storytelling effective when offering Protect Plus?, It delays the transaction, Customers enjoy long conversations, Real-life situations help customers emotionally understand the value, It avoids discussing product details, It avoids discussing product details, Ito po coverage. Ito po presyo. Ito po terms., May customer po kami before na nabagsak yung device habang traveling, malaking help po yung protection., Bahala po kayo kung kukuha, Nasa brochure naman po lahat., Which statement demonstrates VALUE SELLING instead of COST SELLING?, Ito po price niya, Additional expense lang po ito., Mas okay po maghanda kaysa gumastos ng mas malaki unexpectedly, Mahal po talaga ito, Why is offering Protect Plus only at the cashier usually ineffective?, Customers are already mentally finished with spending, Cashiers are not allowed to discuss protection, Customers only focus on accessories at checkout, The system cannot process Protect Plus there, During peak hours with high foot traffic, what should a professional sales agent do regarding Protect Plus discussion?, Skip the discussion to serve more customers quickly, Mention only the price to save time, Provide complete and accurate disclosure while keeping the discussion organized and customer-focused, What does “No Protect Plus = Incomplete Sales Process” MOST mean?, Protect Plus should always be forced to customers, The agent failed to fully present available protection options to the customer, Customers cannot buy devices without it, Accessories are more important than protection, Which action weakens the Protect Plus offering the MOST?, Asking discovery questions, Connecting benefits to customer lifestyle, Mentioning price before discussing value and protection, Customer says: “Mahal na nga yung device.” What is the BEST response?, Okay po.”, That’s why many customers protect it to avoid bigger unexpected expenses later.”, Ganun po talaga, Required po kasi., Customer says: “Hindi ko naman siguro magagamit yan.” Best response?, “Hopefully nga po hindi niyo magamit that means safe yung device niyo.”, “Oo nga po.”, “Usually kasi nasisira talaga yan.”, “Optional lang naman.”, Which statement demonstrates WEAK selling behavior?, “This helps protect your investment.”, “Most customers appreciate the peace of mind.”, “Okay lang po kahit hindi.”, “This can help reduce unexpected repair expenses.”, Why is claims process knowledge important?, Customers rarely ask about claims, It builds trust and confidence during the discussion, Claims are only handled by managers, It should only be discussed after purchase, What is the MAIN reason some agents fail to sell Protect Plus effectively?, Customers never want protection, Gadget insurance is unnecessary, Apple devices are already durable, Wrong beliefs, weak delivery, poor engagement, and lack of confidence

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