Hearing, is physical ability to detect sounds, Listening, will concentrate on the verbal and nonverbal messages being sent and to determine the meaning, Cover letters, accompany your résumé and serve to introduce you as a potential employee, Cultural Rituals, are practices, behaviors, celebrations,and traditions common to people and organizations, Cultural Competence, is the level of knowledge a person has about other cultures, Discrimination, is the act of excluding or denying people based on their race, ethnicity, religion, gender, sexual orientation or disability, Professional etiquette, is practicing the behaviors of social etiquette or good manners in a professional setting., Flight, occurs when you choose not to engage or deal with a conflict, Fight, is engaging in some type of confrontation, Team, members share leadership responsibility for creating a team identity, achieving mutually defined goals, and fostering innovative, Coercive Power, refers to the ability to control another person’s behavior with negative reinforcement, Expert Power, based on one’s superior expertise in a specific field, Theory X, Because most employees dislike work, they must be controlled, directed, and threatened so they will perform their job duties, Theory Y, The average employee is motivated by achieving goals, Persuasive Speech, is trying to persuade the audience either simply to agree or disagree with an ide

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