1) The 1st paragraph of a letter/ email should state... a) Your reason for writing? b) Your return contact details? c) What you want to happen (the outcome)? 2) If you need to add a reference line to a letter, it should go... a) At the top (first line)? b) Under the recipient's address? c) Under your name (last line)? 3) You should sign-off an email... a) Yours faithfully? b) Kind regards? c) Yours sincerely? d) Love, hugs and kisses? 4) The greeting (salutation) of a letter/ email should read... a) Yo Bro? b) Dear Ms Collins? c) To whom it may concern? d) Dear Sir/ Madam? 5) When writing a letter, if you do not know the name of the person you're writing to, you should sign-off with... a) Kind regards? b) Yours faithfully? c) Yours sincerely? 6) Which sign-off is spelled correctly? a) Your sincerely b) Yours sincerely c) Yours Sincerely d) your sincerly 7) When writing a letter/ email, the second paragraph should focus on... a) The details (5ws + 1h)? b) Your reason for writing? c) What you want to happen (the outcome)? 8) When writing a letter, how many spaces should you leave between the sign-off and your name? a) 3 b) 5 c) 6 9) When writing an email, where should your name appear? a) Directly under 'Kind regards' b) 5 spaces under 'Kind regards' c) Next to 'Kind regards' 10) A letter/ email should be a minimum of how many paragraphs in length? a) 1 b) 2 c) 3



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