yesterday/ speak, not/receive / yet, book/a month ago, not/refund/ yet, arrive/ just, not/ function properly ( until now), always use your company (until now), promise/ last week, call/ three times this week, not/ deliver (until now), not/answer my call (until now), order/ a week ago , call / a fortnight ago , have a problem/ never .

present perfect or past simple - formal letter

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