The safety briefing must be delivered clearly so that passengers can ____ the instructions without confusion., memorize, ignore, misunderstand, distract, The flight attendant remained calm ____ the disruptive behavior of a passenger in the cabin., unless, except, despite, instead, Our airline is committed to providing a service that is both professional and ____., temporary, courteous, dangerous, irregular, When handling customer complaints, it is important to listen carefully and respond in a ____ manner., defensive, polite, careless, harsh, Due to heavy fog, the pilot decided to ____ the landing until visibility improved., delay, continue, avoid, rush, The training program is designed to improve both communication skills and cultural ____., awareness, exhaustion, fatigue, rejection, Cabin crew must always remain ____ during turbulence and reassure passengers., panicked, composed, irritated, nervous, The hotel apologized for the inconvenience and offered the guest a complimentary dinner as a form of ____., complaint, service recovery, mistake, confusion, If there is a medical emergency on board, crew members must be able to provide basic first ____., response, exam, aid, recovery, During the interview, candidates are expected to dress smartly and behave in a ____ way., professional, casual, careless, unfriendly, The life jackets are located ____ the seat, easily reachable in case of emergency., under, at, on, beside, Passengers ____ remain seated while the seat belt sign is switched on., may, must, should, might, Cabin crew training ____ regularly to ensure safety standards., conducts, is conducted, conducted, has conducted, By this time tomorrow, the aircraft ____ in Dubai., will land, will have landed, has landed, landed, The lost property ____ to the customer service desk yesterday., delivers, was delivered, delivered, is delivered, The complaint cannot be processed ____ the customer provides proof of purchase., unless, regardless, despite, except, The manager praised the cabin crew for their high level of ____., professional, profession, professionalism, profess, She ____ waking up early because of her training schedule., used to, is used to, get used to, used, I ____ three safety courses this year., have been attending, have attended, attended, had attended, Direct: “The plane will depart at 7 p.m.,” the agent said. - Reported: The agent said that the plane ____ at 7 p.m., will depart, would depart, departs, departed, By the time the passengers boarded, the cabin crew ____ the safety checks., completed, was completing, had completed, has completed, The passenger ____ lost his luggage was very upset., who, which, whose, whom

Emirates Test №6

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