2., The store has expensive merchandise at amazingly low prices., 3., She found the GPS system she wanted for half of the regular price., 4., Because she is a technology lover, she was very excited to get such a good deal., 5., But when she got home, she opened the box and saw that the GPS system was defective., 6., The screen was scratched and there was no warranty card., 7., So Fran went back to the store the same day to return the merchandise., 8., She told the customer service clerk that she wanted a cash refund., 9., The clerk said, "You can get store credit, but you can't get your money back.", 10., Fran took the store credit, but she wasn't happy with the return policy., 11., In the future, Fran will shop at stores that she knows and trusts.

Last week, Fran went to Digital Deals, a new electronics store in her neighborhood.

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