Quality World - The way we want our lives to be and the things and people that are important to us., Real World - The experiences that we have every day., Signal - The information we get when we compare our quality world to the real world., Behavior - How we respond to our signals. It includes thoughts, emotions, actions/words and physiological responses., Alertness Zone - The zone we enter after we get a signal when we compare our real word to our quality world., Self Regulation - Being aware of how we are behaving and then choosing a behavior that will get us back to the green zone,

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