Stating your reasons for writing the email / letter: I am writing in connection with..., I am writing to bring your attention to the fact that, I am writing with reference to..., I would like to complain about..., I am writing regarding..., Giving details of your complaint: I am particularly unhappy about..., I am sorry to have to say..., I am dissatisfied with..., I was very disappointed..., To make matters worse..., Not only...., but also..., Unfortunately,..., As I am sure you will understand..., Asking for action to solve the problem: I must insist that you..., Under the circumstances,..., In view of this, I would like..., Taking all things into consideration, , Given the situation,..., ...I think a refund would be appropriate., I would suggest that you..., ...I would ask that you provide some compensation., Closing the email / letter: I look forward to hearing from you (at your earliest convenience)., I look forward to hearing from you within 14 days., I look forward to your reply and trust that this matter can be resolved satisfactorily., I hope you will work to resolve my problem and find a resolution., I hope you will take my complaint seriously., Thank you in advance for your assistance in this matter.,

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