Don't multitask. - More than just setting your device aside – be present. Be in that moment., Don't pontificate - If you want to state your opinion without any opportunity for response or argument or pushback or growth, write a blog.”, Use open-ended questions. - Try on the shoes of a journalist, don't go for easy yes/no responses. Have them describe what they are feeling, thinking, or expressing. Don’t do it for them., Go with the flow. - Let thoughts come and go. Follow the conversation, not what you thought the conversation would be like. Don’t hold on to questions just because they’re really good questions. Listen, react, and keep moving with the conversation., If you don’t know, say that you don’t know. - Don’t make your talk cheap, err on the side of caution and always speak like you’re on record., Don’t equate your experience with theirs. - Your experiences are never the same, no matter what the situation. Everyone is unique in their situations and how they feel and most importantly it’s not about you., Try not to repeat yourself. - Repeating yourself sounds condescending and creates boring conversations., Stay out of the weeds. - People don’t care about the little details – the years, names, dates, etc. Leave them out., Listen - Buddha said, "If your mouth is open, you're not learning."And Calvin Coolidge said, "No man ever listened his way out of a job.",

10 Rules of better communication





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