1) Explain what is meant by added value [2] 2) Give examples of how a business could add value [2] 3) Explain the difference between job, batch and flow production [6] 4) Outline 3 different ways in which productivity can be increased [6] 5) Explain how you would calculate capacity utilisation [2] 6) What is CAD and CAM? [2] 7) How can technology benefit a business? [3] 8) Explain what role JIT has within lean production [4] 9) What is the difference between quality control and quality assurance? [2] 10) What is TQM? [2] 11) Why is it important that businesses control stock? [3] 12) What are the main labels that you would expect to see on a stock control graph? [4] 13) What is meant by innovation? [1] 14) Explain how dis-economies of scale may occur within a business [4]

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