1) Which is NOT an uplanned event that can result in a person experiencing financial difficulty? a) Death b) Sickness c) Redundancy d) Holiday 2) What is the typical payment period for Payment Protection Insurance (PPI)? a) 1 month b) 6 months c) 8 months d) 12 months e) 24 months 3) What is the purpose of the Financial Ombudsman Service? a) To finance any loan agreements b) To settle disagreements between financial providers and their customers c) To settle disagreements between different banks 4) Should a customer go straight to the FOS if they have a complaint about their bank? a) Yes - always go to FOS first b) No - try to settle matter with bank first 5) What is the maximum compensation for a person who has savings with a bank that goes bust? a) £0 b) £5,000 c) £85,000 d) £100,000 e) There is no limit 6) What is meant by 'caveat emptor'? a) Let the seller beware b) Let the buyer beware c) Let everyone beware 7) Why is the principle of 'caveat emptor' of reduced effect in financial services? a) The government says financial providers must ensure consumers understand their products b) The government says consumers must find out about financial products on their own

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