1) What is quality? a) Achieving the maximum standard which meets customers' needs b) Achieving a minimum standard which meets customers' needs c) Something which looks excellent 2) What is the traditional method of testing quality? a) Kaizen b) Total Quality Management c) Quality control 3) Quality control is ensuring that a product/service meets minimum standards, often through testing of sample products once they have been made. True or false? a) True b) False 4) What is quality assurance? a) Ensuring that quality is assured b) Ensuring quality is produced at every stage of production process, often though making every worker responsible for quality c) The highest amount of quality products produced each year by a business 5) Quality assurance means that quality does not need to be part of every process. a) True b) False 6) With quality assurance, is quality everyone's job? a) Yes b) No 7) Do customers' needs need to be taken into account when building quality into the production process? a) Yes b) No 8) What does Kaizen mean? a) Continuous production b) Continuous quality c) Continuous improvement 9) What country did the concept of Kaizen originate from? a) China b) Japan c) Germany 10) How can production workers ensure zero-defects? a) All workers meet quality standards at every stage of production process b) Most workers ensure that they are trained properly to do their job c) Ensure that there is no wastage in the production process 11) It is the responsibility of management to set up systems which will ensure this quality. True or false? a) True b) False 12) Who lays down quality standards for many products? a) Each individual organisation b) Dependant organisations c) Independant organisations 13) What is BSI an abbreviation of? a) British Standardisation Institute b) British Standards Institution c) British Standards Insurance 14) What does BSI do? a) Draw up standards for a wide range of products b) Decide if a product is of poor quality c) Ensure that British goods are not illegal 15) What do products with a Kitemark on them indicate? a) They are suitable for flying b) They have been made by BSI c) They have been made to the BSI standards 16) What do The British Toy and Hobby Association grant approved toys with? a) Cat Mark b) Lion Mark c) Tiger Mark 17) What are internationally recognised standards called? a) ISI b) ISO c) ISA 18) What is ISO an abbreviation of? a) International Organisation for Standards b) Internal Organ Substitution c) International Original Standards 19) What is an advantage of meeting ISO standards? a) To show the business can assess themselves b) People know that the company is committed to delivering quality products c) The business will earn more profit

3 - Quality - Quiz

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