Authority - The power that one person has to make decisions and to control what other workers do, Accountability - A person will take the blame for what goes wrong as well as take the credit for what goes well, Chain of command - the route by which orders and decisions are passed downwards through the organisation, Function - The specific job that a person or a department must do, Hierarchy - the business is organised from the top down, Line of communication - the route that a message travels between sender and receiver, Line manager - person who is directly resposible for other workers in the organisation,

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