1) If you think your workstation has been infected with a virus, you would contact: (a) 2) True or false: Hitting Control + Delete key on your computer will erase the information from your computer completely. (b) 3) What is a backup? (c) 4) What should you do if you receive an email attachment from someone you don't know? (d) 5) True of False : The leaders of our company expect that as CFNA teammates, we will not misuse or abuse the resources provided to us to accomplish our mission. (e) 6) What should you do first if you think your password has been compromised? (g) 7) True of False: Hackers require users to carry out complex instructions in order to carry out attacks. (h) 8) Guess the IT teammate is in this picture (i) 9) What should you do if multiple people are getting no response from Solution Builder or NAPA? (j) 10) How do you request an enhancement to MSS, NAPA or a First Data system? (k) 11) When does the Change Management meeting take place? (l) 12) What does the acronym NAPA stand for? (m) 13) What does the acronym MSS stand for? (n) 14) What lead team member is in charge of IT? (o) 15) What is the best way to engage with IT? (p) 16) Who is responsible for data security at CFNA? (q) 17) Who are the primary customers of IT services at CFNA? (r) 18) How many teammates make up the IT department? (s) 19) What are the best tires in the world? (t) 20) Who is our most important auditor? (u) 21) How many disaster recovery exercises do we perform per year? (v) 22) what is a CAT5 cable used for ? (w)

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