1) A transaction is declined, and the customer insists they have sufficient funds. How can we handle this situation and assist the customer without causing discomfort or embarrassment? a) Sorted b) Pass 2) A customer becomes confrontational and raises their voice. How can we de-escalate the situation and find a mutually satisfactory resolution? a) Sorted b) Pass 3) A customer brings outside food into the restaurant, violating the no outside food policy. How can we address this violation without causing discomfort or confrontation? a) Sorted b) Pass 4) A customer demands a refund for a dish they did not enjoy but finished eating. How can we explain the restaurant's policy on refunds and address their concerns? a) Sorted b) Pass 5) A customer refuses to adhere to the restaurant's dress code. How can we enforce the dress code policy while maintaining a friendly and respectful approach? a) Sorted b) Pass 6) A customer tries to use a discount or promotion that is no longer valid. How can we inform them of the current offers and prevent any misunderstandings?A customer refuses to adhere to the restaurant's dress code. How can we enforce the dress code policy while maintaining a friendly and respectful approach? a) Sorted b) Pass 7) A customer complains about the quality of the food. How can we handle their complaint professionally and offer a suitable resolution?A customer tries to use a discount or promotion that is no longer valid. How can we inform them of the current offers and prevent any misunderstandings? a) Sorted b) Pass 8) There is a miscommunication between the kitchen and the cashier regarding an order. How can we resolve the issue and ensure accurate food delivery? a) Sorted b) Pass 9) A customer wants to use an expired coupon. How can we enforce the coupon policy while maintaining a positive customer experience? a) Sorted b) Pass 10) The cash drawer does not balance at the end of the shift. How can we investigate the discrepancy and rectify any errors? a) Sorted b) Pass

Problem-Solving: Customer Service (2)

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