Shipping Method - Can you please expedite this order for me? I would like to ship using Next Day Air, Different Addresses - Can you please ship these books to a different location for me? I am not at the workplace due to COVID-19., Accent - Customer sounds foreign like he/she is from other parts of the world., Bad Connection - There are constant disturbance or disruption to the line and you are not able to hear well., Area Code - Customer called in with number starting with 312 but the area code is 212, Title Amount - Customers would like to order books that costs > $200., Email Addresses - Customer appear to be calling from a bookstore, but the email used is ending in gmail.com but tries to mimic the company domain. Eg: baker&taylor@gmail.com, International Shipping - Customer requested for the books to be shipped outside of US to a foreign address., Multiple Credit Cards - Customer gives us multiple Credit Cards to try to cover for order.,

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