1. Instead of trying to calm ____ and understand the ____ reason for her frustration, he just placed all ____ on her, making a ____ about her forgetfulness. This tactic ____ escalated their arguments into a ____ conflict. 2. "Don't worry about it," he said invalidating her real complaint. This only made her more ____ and all of a ____, a calm conversation ____ into a shouting match. 3. In the same ____ as using ____ like "you always do this," putting negative ____ on each other like "incompetent" or "lazy" will ensure the situation gets worse. 4. He tried to ____ the script by making a complaint about her communication style, ____ them from the original issue. 5. Her frustration was evident, but instead of ____ her feelings, he became defensive. This made her feel unheard and further ____ the tension.

Phrases not to use in a conflict

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