Acknowledging difficulties, That sounds really tough., I can understand why you feel upset., That must be stressful for you., I’m sorry to hear that., It must be hard for you., I can see how that would be difficult., Helping others see the other side, Maybe they didn’t mean to hurt you., Try to look at it from their perspective., I think they were probably feeling nervous too., Have you thought about how they might feel?, I imagine they’re feeling quite ..., Being there for others, I’m here if you need to talk., You can always count on me., Let me know what I can do to help., I’m glad you told me., Let me know if I can help., Checking you’ve understood, So, what you mean is ...?, Do you mean that ...?, Am I understanding you correctly?, I want to make sure I understand. Are you saying that ...?, It sounds like you’re feeling ... Is that right?.

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