nonverbal, communication without words, facial expression, emotions on your face, eye contact, when you meet or don't meet the eyes of the listener, body language, body moves that you make while speaking, face-to-face conversation, when you speak offline & directly to a person, to confuse a person / to be confused yourself, when others don't understand you or when you don't understand smth yourself, to distract, when you don't give your listener a chance to focus, to be (in)attentive, to carefully (not carefully) listen & remember (not remember) facts, to interrupt, when you start talking when your listener hasn't finished yet, this makes sense, when smth makes sence, you see the logic of it, to highlight, to show that smth is important, a posture, how you sit / stand, a gesture, moves that your hands / arms make, a small talk, a small dialogue about general topics to avoid awkward silence, to introduce / an introduction, to say the name of a person who is with you so that others also know him / her, an appropriate / inappropriate topic for a conversation, a good / bad topic for a conversation

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