Your roommate says: "Hey, it was understood that whoever cooked tonight would also run the dishwasher cycle before going to bed. I cooked, so the kitchen is all yours." You never discussed this rule before., M. Sample Response: "I didn't realize we had that system in place. Since we never discussed it, I can't do the dishes tonight, but let's sit down tomorrow to agree on a kitchen routine once and for all.", Your neighbor text messages you: "Hey, can you feed my cat this weekend? On top of that, if you can't do it, I’ll have to cancel my flight to see my sick grandmother and she will be completely heartbroken., M. Sample Response: "I’m sorry to hear about your grandmother, but I am unavailable this weekend. I hope you can find another neighbour or a pet sitter to help so you don't miss your flight.", A friend calls you: "Hey, I'm moving into my new apartment this Saturday morning. I really need some help moving a heavy couch. Are you free for an hour or two?, N-M. Sample Response: "Sure, I can help you for an hour on Saturday morning!" OR "I'd love to help, but I already have plans this Saturday.", Your sibling says: "I know you're busy, but I really need to borrow your car tomorrow. If you say no, I’m going to fail my job interview, lose my apartment, and my life will be ruined.", M. Sample Response: "I understand this interview is very important, but I need my car tomorrow and cannot lend it out. Have you looked into booking an Uber or checking the bus schedule?", A member of your local hobby club texts you: "It was noted that your volunteer shifts for our weekend event weren't signed up for yet. We need to clear the air about your commitment to the club." You only joined the club as a casual member last week., M. Sample Response: "Since I only joined the club last week as a casual member, I didn't know volunteering was a requirement. I can't make it this weekend, but I'm happy to look at future dates., Your coworker says: "Hey, I see you are really busy today. Let me know if you need me to grab you a coffee from downstairs while I'm out.", N-M. Sample Response: "That is so kind of you! An iced latte would be amazing, thank you.", Your partner says: "When we talked about vacation last month, it was already expected that you would pay for the flights since I bought the concert tickets." You only remember agreeing to look at flight prices together., M. Sample Response: "I think we need to clear the air about that conversation. I only agreed to look at prices with you, I didn't agree to cover the full cost. Let’s look at the budget together now.", Your friend texts you: "Hey, something feels off between us. You didn't reply to my last two texts. Did I do something to upset you?", N-M. Sample Response: "Hey! Not at all, you didn't upset me. I've just had a very hectic few days. Let's catch up properly soon.", Your cousin says: "I need you to come to my party tonight. On top of that, if you don't show up, everyone will think you hate our family and the whole evening will be ruined.", M. Sample Response: "I love our family, but I'm completely exhausted tonight and need to rest. I hope you all have a great party!", Your landlord says: "A complaint was made about loud noise coming from your apartment last night. It is expected that quiet hours are respected.", M. Sample Response: "Thank you for letting me know. I was actually out of town last night, so something feels off about the complaint. Could you double-check which unit reported the noise?"

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