Shopping for clothes / Shop assistant: Can I help you? , Would you like to try it on? , The changing rooms are over there.  , How would you like to pay? , Make sure you keep your receipt., Shopping for clothes / Customer: Excuse me, I’m looking for a top. , I’m a size 10. , Do you have this in a size 12, please? , I’ll take it. , Cash, please./By credit card. , If it doesn’t fit, can we get a refund?, Making complaints / Customer: I bought this dress last week, but the zip doesn’t work. , I think it’s faulty./ It shrank./There’s a hole in it./ The colour ran.  , I’d like a refund, please., Making complaints / Shop assistant: What’s wrong with it? , Do you have your receipt? , We can exchange it for a new one.,

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