conduct a survey - Companies ___________ to find out what people think of their product., deal with complaints - She has to _____________ because she takes some actions to solve problems that customers have., give a refund - I complained about the quality of the product and the company promised me to ____________________., keep to delivery dates - This online shop hardly ever delivers orders on time - I would say they don't ________________., helpful - The receptionist seemed to be busy, unfriendly and she wasn't really _____________., meet the needs of the customers - They wanted to develop an absolutely new service that would ______________________., reliable - This taxi service is always late, so they don't seem to be _________________ at all., unreliable - I can't rely on him. He is absolutely ______________., satisfied - If customers are ________________, they will come back again., encourage customer loyalty - We offer our regular customers some discounts in order to _____________________., get repeat business - If your customers are satisfied, they'll ________________ with your company., offer a personalized service - If you provide a service that is designed or changed so that it is suitable for the needs of a particular person, you _________________., impossible - They said it was _______________ to give me a refund., loyal - We've been ______________ to the same company for years., dissatisfied - We were ____________ with their service this time because they didn't keep to their delivery dates.,

Customer Service (Business Result Pre-Int)

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