1) I can't hear you very well. Could you ........................... , please? a) get back to b) remove c) speak up d) release 2) I'm going to ........................... to my superviser. a) replace b) screw in c) push in d) put you through 3) I'll just ........................... your name and adress. a) turn b) push c) take down d) insert 4) We tried to contact you yesterday, but we couldn't ........................... . a) get through b) replace c) lift out d) stay on line 5) All our lines are currently engaged. Please ........................... later. a) talk lauder b) call back c) turn d) speak up 6) We'll ........................... you soon as we solve the problem. a) get back to b) take down c) hold on d) switch off 7) Could you ........................... a moment , please? a) call b) replace c) talk d) hold on 8) There is a problem with the line. Could you ........................... , and try again? a) hold on b) hang up c) connect d) get back 9) Ask him to .....at his earliest convinience. a) break up b) call me back c) hold on d) speak up

Customer service and telephoning

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