nonverbal  - communication without words, facial expression  - emotions on your face , eye contact  - when you meet or don't meet the eyes of the listener, body language  - body moves that you make while speaking , face-to-face conversation - when you speak offline & directly to a person , to confuse a person / to be confused yourself - when others don't understand you or when you don't understand smth yourself , to distract - when you don't give your listener a chance to focus , to be (in)attentive - to carefully (not carefully) listen & remember (not remember) facts , to interrupt - when you start talking when your listener hasn't finished yet, this makes sense - when smth makes sence, you see the logic of it , to highlight - to show that smth is important , a posture - how you sit / stand, a gesture - moves that your hands / arms make , a small talk - a small dialogue about general topics to avoid awkward silence, to introduce / an introduction  - to say the name of a person who is with you so that others also know him / her, an appropriate / inappropriate topic for a conversation - a good / bad topic for a conversation ,

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