1) CAN YOU TELL ME EXATLTY WHEN THIS HAPPENED? a) Actually, I`m away from my desk at the moment, so could you call me instead? b) Three weeks ago. We put in the order on the 17th, and we are still waiting for delivery. 2) Could you give me the other number? a) Of course. It`s 22234532 b) Ok, I`m leaving the office now, so can you ring my mobile? 3) How can I help you? a) I`m calling to find out what happened to our order. b) Yes, that`s correct. c) I was wondering if you could be of assistance.  4) If I understand you correctly, you are saying that the order was delivered, but the quantities were wrong.  a) Of course. It`s 70,000 b)  Yes, that`s correct, we ordered 17,000, but we received 70, 000. 5) You mean you haven`t received the order at all?  a) Yes, that`s correct. We ordered 500 units. b) That`s right. The money left our bank yesterday.  c) No, we haven`t. And we haven`t heard anything from your sales team. 6) What I`ll do is call the warehouse and see what the problem is. Then I`ll send you an email. a) Actually, I`m away from my desk at the moment, so could you call me instead? b) Well, the person responsible for this is out of the office until Monday. 7) I`ll call you back as soon as I find out anything else.  a) Can you tell me exactly what happened?  b) What seems to be the problem?  c) Ok, I`m leaving the office now, so can you call my mobile? 8) Let me get this straight. You`re saying we`ve billed you, but you haven`t received the goods.  a) I`ll talk you through it.  b) That`s right. The money left our bank yesterday.  c) Could you just clarify what you are saying? 9) Can you get back to me by Friday at the latest?  a) Well, it`s not due until Monday.  b) What I`ll do is call the sales department and see what the problem is. c) Well, the person responsible for this is out of the office until Monday. 10) My order should have arrived two days ago. a) So, what seems to be the problem? b) I`ll call you back. c) We`ll look into it. Once we`ve found your order, we`ll get back to you shortly.

Business Result. UI, business communication, 10

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