There was an error running the device check, Clear Cache, Reboot, and Confirm Internet Connection, Chrome OS Version is out-of-date. Update to the latest version and retry. , Upgrade the Chromebook to a more recent version. If already updated, clear app cache. Reboot and try again. , ACT Gateway version is out-of-date. Update to the latest version and retry. , Upgrade ACT Gateway to the most recent version and retry. , External Media Detected, Remove any plugged in devices and retry. , The Test Center Code entered is not recognized. Enter a valid test center code and retry. , Confirm the test center code is valid. Check the test center is listed as open. If they are using the correct code and open, escalate. , No Device ID, Remove secondary kiosk apps, Java Script Error, Clear app cache, check app version is updated to the most recent version, uninstall reboot and reinstall. .

Device Readiness Errors

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