Situation: In 2023, our hotel lost 3 staff members in one week., Last month, a customer ordered 500 units but paid late., Two years ago, our website crashed during a big sale., Task: My manager asked me to cover the front desk alone., I had to collect the payment without losing the client., My job was to fix it before we lost sales., Action: I created a new shift rota and trained two part-timers., I phoned the client, offered a 5% discount, and set a new deadline., I contacted the host, restored the backup, and added extra servers., Solution: Guest complaints dropped by 40% in two weeks., We received full payment the next day and kept the order., Sales only fell by 2% instead of the expected 25%.,

S.T.A.R. How did you handle a difficult situation at work?

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