1) Johnson and Johnson. How can I help you? a) Can you ask him to call me back, please? It's about Friday's meeting. b) It's 8-9-6-5-1. c) Hello. I'd like to speak to Mr. Thomson, please. d) I'll call back at 10. 2) I'm afraid he isn't available at this moment. Can I take a message? a) Excuse me, but tomorrow I have things to do. b) Can you ask him to call me back, please? It's about Friday's meeting. c) Hello. I'd like to speak to Mr. Thomson, please. d) I'll call back at 10. 3) Do you want my help? a) It's 8-9-6-5-1. b) Yes, please. I am very grateful to you. c) I'm afraid his line is busy. d) That suits me. Name the address. 4) Confirm that tomorrow, please. a) That suits me. Name the address. b) Hm. All right. Goodbye. c) Sure, it's Mr Sharp. d) Excuse me, but tomorrow I have things to do. 5) I would like to invite you to our office. a) Can you ask him to call me back, please? It's about Friday's meeting. b) That suits me. Name the address. c) I'm afraid she's not in the office at the moment. d) Hello. I'd like to speak to Mr. Thomson, please. 6) Could you put me through to Mr. Smith? a) I'm sorry to hear that. What seems to be the problem? b) I'm afraid his line is busy. c) Excuse me, but tomorrow I have things to do. d) Yes, please. I am very grateful to you. 7) Can you give me his extension number, please? a) I'm afraid she's not in the office at the moment. b) I'm sorry to hear that. What seems to be the problem? c) That suits me. Name the address. d) It's 8-9-6-5-1. 8) May I ask who's calling? a) Yes, please. I am very grateful to you. b) Hm. All right. Goodbye. c) I'll call back at 10. d) Sure, it's Mr Sharp. 9) Hold on a moment, please. a) Okay. b) It's 8-9-6-5-1. c) Sure, it's Mr Sharp. d) I'm afraid she's not in the office at the moment. 10) I'm sorry she's still busy. Can you call back later? a) That suits me. Name the address. b) I'm afraid she's not in the office at the moment. c) Hm. All right. Goodbye. d) Yes, please. I am very grateful to you. 11) I'm ringing to complain about one thing. a) I'm sorry to hear that. What seems to be the problem? b) Sure, it's Mr Sharp. c) I'm afraid his line is busy. d) It's 8-9-6-5-1.

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