How would you react if you bought a brand-new phone and later discovered the screen was cracked?, What’s the worst thing you’ve ever bought that had a piece missing when you opened the box?, Would you return clothes that have a mark if it’s barely noticeable? Why / why not?, Have you ever used a cosmetic or skincare product that gave you spots instead of improving your skin?, How serious do you think it is if a household appliance has a leak? Which ones are the most dangerous?, What would annoy you more: a button that comes off quickly or a zip that stops working?, Why do you think some products fall apart soon after you buy them, even if they’re expensive?, Would you complain to a shop if you realised your clothes were ripped after wearing them once?, Can you think of a situation where something being faulty could actually put people in danger?, Do you mind buying second-hand items if they’re scratched, or does that bother you?

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