1) Why was Lili Lu shocked when her phone bill arrived?, • It was cheaper than usual, • It was $24 more than usual, 2) What is “cramming”?, • Companies adding extra charges without approval, • Changing your phone number, 3) According to the FCC, how many U.S. households are victims every year?, • 25–30 million, • 15–20 million, 4) Why are small charges difficult to notice?, • They are very expensive, • They look normal and are small amounts, 5) What advice do the victims give?, • Call the company and complain if there is a problem, • Ignore small charges.

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